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In Reply to: Re: Sam's registration Issue Explained posted by drbbq on January 19, 2012 at 15:35:12:
Thanks Doc but I'm not sure I need that. :-) There were a few thing that could have made the registration experience better. There is no problem using the same database table that still had last year's teams in it but the code that checked to see if you were already registered should have also checked the date. Also, it would have helped if the message that was displayed said something like:
You are already registered for the Sam's contest in Thornton, CO on May 5, 2012.
Then you would know you were registered for the correct contest. If you got a message that said:
You are already registered for the Sam's contest in Santa Fe, NM on April 4, 2011 then it would have been obvious immediately that there was a problem.
Also, if a contest already had 30 teams you were automatically put on a waiting list and unable to register for another contest. It should have asked if you would like to be added to the waiting list or register for a different contest.
A lot of people called the KCBS office, but the office staff wasn't running the registration, MMA was. The office staff stayed late in case a member whose membership had expired could contact them to renew and then register. They had no control, over the registration process. Don't blame them.
Those of you using multiple computers in an attempt to register just made the problem worse, mostly for yourself. Our server hosts 25 websites and has plenty of capacity to handle normal traffic. We can't afford to purchase a server with enough capacity to handle a once a year KCBS event when it isn't needed the rest of the year. Part of the slowdown was caused by mmacreative.com. The kcbs.us website contains content that is hosted on the mma server. I know many of you saw the message saying "waiting for mmacreative.com". It would have helped if the registration page had no external content on the page. Our server apparently has more capacity than mmacreative.com. I asked them to remove any mma content from the registration page because we had the same problem last year but it didn't happen.
MMA is a marketing company and they have done a good job for KCBS in the marketing area. But, I'm not sure it's the best idea for KCBS to rely on a marketing company for their technology needs. Just sayin'!
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